Thank you for browsing the website (the "Website") of BLAMIAO STUDIO (Registered Business Name: BLAMIAO STUDIO) ("BLAMIAO STUDIO", "we", "our", or "us"). You may access or use the Website or related services (collectively, the "Services") in accordance with the following terms of service and any other regulations mentioned on the Website (collectively, the "Terms of Service"). By using the Services, such as ordering merchandise through this Website, you agree to all the Terms of Service. This agreement does not recognize any relationship (partnership, cooperation, employment, or any other form) between you and BLAMIAO STUDIO. This agreement does not authorize you to become a representative of BLAMIAO STUDIO. BLAMIAO STUDIO reserves the right to change this Website, related policies and agreements, the Privacy Policy, and these Terms of Service at any time. You should check this Website regularly to review any updates or changes to the aforementioned policies, agreements, Privacy Policy, and Terms of Service.


Registration

You need to register an account to use some of the Services provided on this Website. By registering an account, you agree to provide personal information that is true, accurate, current, and complete in all respects. To learn more about how we use your personal data, please refer to our Privacy Policy. Individuals under the age of 18 must obtain parental or guardian consent regarding BLAMIAO STUDIO's Privacy Policy before registering to use this Website and the Services. BLAMIAO STUDIO reserves the right to accept orders only from individuals over the age of 18. By using this Website, you agree to accept responsibility for all activities conducted under your account. You are responsible for safeguarding the security of your account and password. If you feel or suspect that your account has been misappropriated or used without authorization, please contact us immediately.


Prohibited Uses and Breaches

We may take relevant actions against your account if it executes activities including but not limited to the following:
- Using any technology in an attempt to hide the use of multiple accounts, or to disrupt any of our Services in any way;
- Uploading or publishing content that is unlawful, harmful, threatening, abusive, harassing, potentially infringing, vulgar, obscene, defamatory, invasive of another's privacy, hateful, objectionable, sensitive, racially or ethnically offensive, or otherwise inappropriate;
- Advertising or transmitting any unsolicited spam messages;
- Impersonating others or providing any false information.

BLAMIAO STUDIO reserves the right to terminate any account at its sole discretion. In such an event, if there are valid orders that have been paid for but not yet shipped when the account is terminated, the Studio will handle the relevant arrangements after conducting a compliance review and reserves the right to make the final decision.


Intellectual Property

All software and content of BLAMIAO STUDIO (defined as or including all text, audio or music, videos, graphics, photographs, images, original physical product design concepts and floral creations, Podcast recordings and scripts, as well as any articles and written works published by authors on BLAMIAO STUDIO) are the intellectual property works of BLAMIAO STUDIO and are protected by intellectual property laws, copyright laws, and international treaty provisions. This Website is for personal and non-commercial use only. The content may be used for non-personal and/or non-commercial purposes only with explicit authorization from BLAMIAO STUDIO and/or its third-party licensors. You may not publish, reproduce, copy, sell, or license any content of this Website without the prior consent or authorization of BLAMIAO STUDIO. Any unauthorized action may lead to civil consequences or criminal penalties. BLAMIAO STUDIO reserves the right to withdraw or modify any Service without notice. We shall not be held liable if, for any reason, this Website is unavailable at any time or for any period.


Third-Party Links

This Website may contain other websites or resources that are not managed or prepared by BLAMIAO STUDIO. We have no control over such websites and resources; therefore, we accept no responsibility for any loss, damage, or allegation arising out of or in connection with any use of such websites and resources. BLAMIAO STUDIO is not responsible for the content and accuracy of any pages outside of this Website. Users use websites or resources outside of this Website at their own risk and are subject to the respective terms of use and service of such websites. In addition, if customers purchase products through third-party e-commerce platforms authorized by the Studio (including but not limited to Etsy and Pinkoi official overseas flagship stores), such transactions regarding their processes, return/exchange policies, and import customs duties/taxes are directly governed by the exclusive terms of those respective platforms. The terms and conditions of this Website do not overlap or apply to independent transactions on third-party platforms.


Eligibility to Purchase

To shop at BLAMIAO STUDIO, you must meet the following conditions:
- Hold a valid credit or debit card issued by a licensed bank that is accepted by BLAMIAO STUDIO as a payment method, or hold a valid digital payment account (such as AlipayHK or WeChat Pay HK);
- Guarantee that the personal and payment information you provide is valid and correct (including email address, real name, telephone number, billing information, and other information required by this Website).

By ordering merchandise on this Website, you authorize BLAMIAO STUDIO to charge your credit/debit card or digital payment account for the total amount of the order. You also explicitly authorize us to use your personal information to perform appropriate anti-fraud checks, such as credit checks, and, when necessary, to transmit or obtain information about you to or from third parties. Third parties include, but are not limited to, credit reference agencies or anti-fraud agencies, which may retain such information. To learn more about how our company uses personal information, please refer to our Privacy Policy. All ordered items are subject to warehouse availability and confirmation of the order price. Items in the shopping cart are not reserved and may be purchased by other customers. This Website is for personal use only. Customers are not permitted to purchase items from this Website for resale or business development purposes.


Product Descriptions

BLAMIAO STUDIO will endeavor to ensure that the content and product descriptions on this Website are accurate and complete. However, we do not guarantee that the content and product descriptions are accurate, complete, current, or error-free. The Studio's products use natural preserved flower materials and plant raw materials; their shapes, lines, color depths, and sizes have uncontrollable natural variations. The product images displayed on this Website are for reference only, and each handcrafted product is unique. Natural physical phenomena, such as natural fading or weathering over time due to changes in environmental humidity or sunlight exposure, are normal physical characteristics of natural materials and do not constitute product quality defects. If a shortage occurs in the flower varieties of relevant floral creations, we will substitute them with other varieties of equal value or flowers from different origins without prior notice, provided that the overall basic design is not affected. If a customer believes that a product provided by BLAMIAO STUDIO does not match its description, please refer to our Return and Exchange Policy.


Prices

Prices indicated on this Website are in Hong Kong Dollars (HKD). Unless a manifest error occurs, your submission of an order represents your agreement to pay the price displayed on this Website upon acceptance. We endeavor to ensure that all prices displayed on this Website are accurate, but we cannot guarantee that all prices are error-free and we reserve the right to correct any errors. If we discover an error in the price of any product you have ordered, we will notify you as soon as possible, at which time you may choose to reconfirm or cancel the order. If we are unable to contact you, we will treat the order as a cancelled order. If your credit/debit card is not a Hong Kong Dollar account, the final charge will be calculated in your account's currency by your card-issuing bank based on the applicable exchange rate on the day the transaction is processed.


Payment

We accept customer payments by Credit Card (AE, VISA, MasterCard), UnionPay, AlipayHK, and WeChat Pay HK. By using the above credit/debit cards and digital payment methods, you confirm that you are the holder of the credit/debit card/UnionPay/AlipayHK/WeChat Pay HK account, or that you have been authorized by the holder to use it. If your credit/debit card or digital payment platform issuer refuses to authorize payment to BLAMIAO STUDIO, we will not be liable for any delay or cessation of delivery. We are committed to providing a secure shopping environment; we do not receive or store any customer payment information on the Website. The entire transaction process is executed in a secure environment by a service provider that complies with the strict international security standards set by the Payment Card Industry (PCI-DSS).


Acceptance of Order

When you enter your personal data, payment information, and submit an order, we will send you an email to acknowledge receipt of the order. This email only acknowledges receipt of the order and does not represent acceptance of the order. When we send you an email confirming that the merchandise has been shipped, it indicates that your order has been accepted and the contract between you and BLAMIAO STUDIO is completed. Only the merchandise listed in the confirmation email sent at the time of shipment is included in the contract. BLAMIAO STUDIO reserves the right to decline any order at its sole discretion for any reason. Reasons include, but are not limited to, one of the following:
- The merchandise you ordered is out of stock, or has been withdrawn because it failed to meet our quality standards, or because one or all of the ordered items are subject to delivery restrictions;
- We discovered an error in the price or product description;
- We failed to obtain payment authorization;
- You do not meet the purchase eligibility set forth in the Terms of Service.

If there are any problems with your order, our customer service team will contact you as soon as possible.


Your Rights

These Terms of Service are not intended to affect your rights under the laws of the Hong Kong Special Administrative Region.


Liability

The views expressed to any media by designers, companies, or third parties and their affiliates selling products on this Website, as well as any florists, authors, screenwriters, directors, and their affiliates publishing articles and portfolios on this Website, are purely their personal opinions. BLAMIAO STUDIO is not responsible for any such views, and such views do not necessarily reflect the views of our company. BLAMIAO STUDIO does not guarantee that the use of this Website and Services will be error-free, nor do we guarantee that this Website or the server that supports this Website is free of viruses or other harmful components. We recommend all users of this Website ensure that they have installed the latest software, including anti-virus software. Certain events may occur outside our reasonable control, such as severe weather. Under such circumstances, BLAMIAO STUDIO will endeavor to maintain its services but will not be held liable for any failure to meet these Terms of Service. To the maximum extent permitted by law, BLAMIAO STUDIO shall not be liable for any direct, indirect, incidental, punitive, or consequential losses resulting from the use of or inability to use this Website, or from purchasing and using the Studio's products.


Indemnity and Waiver

You agree to hold us harmless and, at our request, fully indemnify us, i.e., BLAMIAO STUDIO, against all liabilities, claims, expenses, damages, and losses, including legal fees, resulting from any breach of the Terms of Service by you. This includes any other person using this Website via your account due to your actions or omissions. If you breach the Terms of Service and we take no action against you, it does not mean our company waives our rights and remedies in other instances of breach of the Terms of Service.

Complaints

We have a complaint handling procedure in place to resolve disputes immediately when they arise. For complaints or comments related to orders, please contact our customer service team.


Governing Law and Jurisdiction

These Terms of Service, along with all our policies and procedures, are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. If there is any dispute or claim related to these Terms of Service, the relevant courts of the Hong Kong SAR Government shall have exclusive judicial jurisdiction.