Question 1

Do I need to create an account to make a purchase?

Accepted Answer

No. You can check out directly as a Guest.However, creating or logging into an account allows you to track order progress, view order history, and save shipping addresses for a faster checkout in the future.

Question 2

Change Password / Forgot Password

Accepted Answer

Click "Log In" at the top right corner of the website and select "Forgot Password?".Enter your registered email address and click "Submit".A password reset email will be sent to your inbox. (Note: If you do not see the email, please check your Spam/Junk or Promotions folder.)Open the email, click "Reset Password", enter your new password twice, and confirm to complete the update.

Question 3

Update Personal Information

Accepted Answer

Click "Log In / My Account" at the top right corner of the website, go to "Profile", and click "Edit" to update your name, contact phone number, and account details.

Question 4

Edit/Delete/Add/Change Default Delivery Address

Accepted Answer

Log in and click "My Account" at the top right corner, then select "My Addresses" to add, edit, or set your default shipping address at any time.Note: Even with a default address saved, you can still choose a different shipping method or enter a new address during checkout.

FAQs

Frequently asked questions

Do I need to create an account to make a purchase?

Change Password / Forgot Password

Update Personal Information

Edit/Delete/Add/Change Default Delivery Address

Still can't find your answer?
Please send us a message, and we will get back to you as soon as possible.

​FAQs

Frequently asked questions

Do I need to create an account to make a purchase?

Change Password / Forgot Password

Update Personal Information

Edit/Delete/Add/Change Default Delivery Address

Still can't find your answer? Please send us a message, and we will get back to you as soon as possible.

FAQs

Still can't find your answer?
Please send us a message, and we will get back to you as soon as possible.