​FAQs

Click on 'Log In' at the top right corner, then select 'Forgot Password?' to navigate to the password support page. Enter your account email and hit 'Submit'; the system will send you an email. Open this email, then click on 'Reset Password' to get to the account password reset page. Enter your new password twice, then hit 'Reset Password'.

Click on 'Log in' at the top right corner of the Blåmiäo page, select 'View Addresses', and then click on 'Edit' to change the personal information in your account.

Click 'Log in' in the upper right corner of the Blåmiäo page and select 'View Address'. Then, click to edit/delete/add or change your default shipping address. Note: Customers can choose to change the shipping method during shopping.

Customers do not need to register an account to shop on the BLÅMIÄO website.

After payment has been made for an order, customers cannot directly change the delivery information, nor can they combine it with other orders. If you need to change delivery information, timing, add items or services, please contact our customer service department 3 business days before the delivery date to make the necessary arrangements. Otherwise, we may charge an additional service fee of HKD $200. For partial cancellation of goods and services, or if a rescheduling of the delivery time is required, please contact our customer service department.

We display the availability of our products. However, if a product chosen by a customer is found to be out of stock after checkout, we will promptly notify the customer about the stock shortage via phone or email.

Out-of-stock products are not available for ordering. However, customers can still contact our customer service department, leave the style or number of the product they wish to order along with their contact information, and we will notify them as soon as the product is restocked!

We accept all major credit or debit cards, including Visa, MasterCard, American Express, UnionPay, Alipay Hong Kong, and WeChat Pay Hong Kong. All orders are settled in Hong Kong dollars.

Please ensure the information you entered is completely accurate and review your shopping cart again. The inability to make a payment might be due to some items being out of stock; please remove the related items and try to pay again. If you still cannot make a payment, please contact our customer service department.

To use a discount code, please enter the code in the 'Discount Code' field on the checkout page and click on 'Apply Discount Code'. Before using a discount code, please check the relevant terms and conditions. Only one discount code can be used per order, and not all products are eligible for discount codes, please note.

Once the system confirms your order, we will contact you within 7 - 10 days via phone or email to arrange the delivery, which will be carried out either by courier or personal delivery depending on the region and type of goods.

Delivery times are from Monday to Saturday, 9:00 AM - 5:00 PM. Please inquire in advance for special time slots and same-day delivery.

Our local delivery service covers Hong Kong Island, Kowloon, New Territories, and specified outlying islands: Discovery Bay, Ma Wan, Tung Chung, and Hong Kong International Airport. Delivery service is not available to locations where trucks cannot directly access.

Free delivery service is available for purchases of HK$500 or above (calculated after discounts and/or using electronic coupons and promotional discount codes). This offer excludes remote areas and outlying islands. For purchases below HK$500, the basic delivery service charge is HK$50.

The basic fee for international speedpost service varies from HK$199 to HK$399. Speedpost service prices are determined based on country, region, volume, and weight. International speedpost is carried out by a third-party courier company designated by BLÅMIÄO in the form of parcel delivery. If you wish to use other means of shipping, an additional fee may be required. Please feel free to inquire with our customer service.

Once the package arrives at its destination, the local customs will assess duties and taxes. Customers may need to pay any applicable import duties.

If customers find the packaging damaged upon receiving the product, they may refuse to sign for it. If the product is signed for and subsequently found to have quality issues, please directly contact our customer service department for assistance.

All promotional products and gifts are available in limited quantities. They will no longer be available once sold out or all gifts are given away. We do not provide replacements and there will be no further notification.

We continuously work closely with our suppliers in hopes of replenishing out-of-stock materials as soon as possible. Thank you for your understanding.

After a customer's order has been shipped, they will receive a confirmation email. With the order information provided in the email, customers can track their order online through the"Order Tracking"feature on the BLÅMIÄO website.

We offer returns and exchanges for products with damages, shipping/delivery errors, or quality issues within the first 7 days after customers receive the goods. For more details, please refer to the "Returns and Exchanges Policy".

The refund will be made via the original payment method used at the time of purchase. For more details, please refer to the "退Returns and Exchanges Policy".

The process for handling online shopping refunds is generally completed within 4-6 weeks. All refunds will be paid in Hong Kong dollars. For more information, please refer to the "Return and Exchange Policy".