Shopping Guide | BLÅMIÄO STUDIO

Online Purchase

Choose products online > Add to cart > Fill in order information > Proceed to checkout > Order complete

Pinkoi

For details, please refer to the Pinkoi ordering process.

The BLÅMIÄO website will continue to update products and styles. Customers wishing to order custom floral gifts, please contact our customer service department directly.

Changing Delivery Time

If you need to change the delivery information and time of the order, please email online.sales@blamiao.com 3 working days before the delivery date to arrange it. For more details, please refer to "Delivery Service".

Canceling Orders

Customers can cancel the order before the payment process is completed. If the customer has completed the payment process, meaning the order is being processed, the product has entered the production process or the product is in the state of dispatch, we will not be able to cancel the order. For more details, please refer to "Return and Exchange Policy".

We promise to provide returns and exchanges for products with damages, transportation/postal errors, or quality issues within the first 7 days after customers receive the goods.

For more details, please refer to the "Return and Exchange Policy".

Online Payment

We accept credit cards or debit cards, including Visa, MasterCard, American Express, UnionPay, Alipay Hong Kong, and WeChat Pay Hong Kong.

Order Confirmation

Once the system confirms the order, we will contact the customer via phone or email within 7-10 days to arrange for delivery. Deliveries will be made by courier or personal delivery, depending on the area and product category.

If the system inventory is not updated in a timely manner or any malfunction occurs, causing order delays or errors, we will promptly notify the customer of the situation. If we are unable to make new arrangements, we will proceed with a refund. For more details, please refer to the "Return and Exchange Policy".

We offer local delivery, parcel express, and SF Express locker pick-up services. For more details about delivery, please refer to the "Delivery Service".

Local Delivery and Parcel Express

From Monday to Sunday, 9:00 am - 5:00 pm. Please consult in advance for delivery on specific dates and special time slots, as extra charges may apply depending on the situation.

Overseas Mail

Overseas shipping is carried out in the form of parcels by a third-party mailing company designated by BLÅMIÄO.

Unique custom flower gifts can cater to various needs, from the initial simple concept to material selection, from the embedded symbolism to the overall presented style.

Customers can also provide design blueprints, including sketches or photos, and our professional florists will be very happy to serve you. For more details, please refer to "Customized Floral".