Return and Exchange Policy:


Seven-Day Return and Exchange Guarantee

1. BLAMIAO STUDIO only provides return and exchange services for products that are damaged, subject to shipping/postal errors, or present severe quality issues.
2. If the product received by the customer indeed contains the aforementioned issues, the application must be submitted within the first 7 days upon receipt of the merchandise. Upon verification by our staff, we will arrange for a refund or replacement service as soon as possible.
3. For any damage or loss caused by third-party courier companies during the delivery process, the Company will assist in following up but shall not bear primary liability for compensation.


Return Procedure

1. Customers must notify us of their request for return or exchange within the first 7-day period upon receipt of the merchandise via email (info@blamiao.com) or WhatsApp (+852 6586 8726), and must attach clear images of the damaged or defective product.
2. We will contact the customer to arrange a solution as soon as possible after assessing the situation.
3. All returned products must be sent back in their original packaging. The packaging must be intact and must not be defaced or damaged in any way; otherwise, the Company reserves the right to charge additional fees or refuse the return or exchange.
4. BLAMIAO STUDIO retains the right of final decision for product returns and exchanges. In the event of any dispute, both parties shall submit to the non-exclusive jurisdiction of the laws of the Hong Kong Special Administrative Region.


Return Shipping Fees

1. All shipping costs incurred from returning or exchanging products shall be borne solely by the customer.
2. BLAMIAO STUDIO assumes no responsibility for any loss of merchandise or secondary damage caused by logistics errors during the return shipping process. We strongly recommend that customers choose a reputable logistics service equipped with a tracking number.


Customer Pickup

1. Discounted products picked up at self-pickup points or the studio are strictly non-returnable and non-exchangeable, including items on sale, promotional merchandise, or specific samples.
2. When customers arrive at the self-pickup point or the studio to finalize their purchase, we will assist them in inspecting the merchandise on-site, testing product functionality, and ensuring normal operation. If any defect or damage is discovered on-site, customers may immediately request a replacement or cancel the transaction. Once items leave the premises, no returns or exchanges will be accepted.


Grounds for Return

1. Except for issues related to product quality itself or caused by the Company's operational errors, any issues resulting from the customer's personal factors, third-party errors, government policies, or other external causes (see Note 1 for details) shall not be deemed valid grounds for return, and the Company reserves the right to reject such requests.
2. The Company shall bear no legal or financial liability for any direct or indirect losses caused by the customer, third-party institutions, or government sectors.


Refund Procedure

1. Upon receiving the returned product and verifying that it complies with our return and exchange standards, we will refund the amount (excluding the initial shipping fee) within 7-14 business days (depending on the processing time of the relevant banks or payment gateways) via the customer's original method of payment.


Order Cancellation Policy

1. Customers may cancel their orders at any time before the payment process is completed.
2. Once the customer completes the payment process, and the order enters the processing stage, the product enters the handcrafted production process, or the product is already in transit, we will be unable to cancel the order for you due to the nature of the products we sell (see Note 2 for details).


Third-Party Platform Disclaimer

1. If customers purchase products through third-party e-commerce platforms authorized by the Company (including but not limited to Etsy and Pinkoi official overseas flagship stores), the return/exchange policies, order cancellation procedures, and allocation of rights and liabilities of such transactions are directly governed by the exclusive terms of those respective platforms. The policies of this official website do not overlap or apply to independent transactions on third-party platforms.


Notes:
1.
a. Regarding issues caused by customer errors or personal factors, including but not limited to the following circumstances:
I. The customer decides they no longer need the product after placing the order due to personal reasons;
II. Issues arising from changes in the customer's personal aesthetic preferences or likes/dislikes after ordering;
III. Incorrect or incomplete contact information (including phone number, email, and delivery address) left by the customer, resulting in the Company's inability to contact them in a timely manner or the merchandise being shipped to the wrong address;
IV. Poor product conditions such as dampness, mold, fading under sun exposure, or structural breakage due to a lack of proper care and maintenance.

b. Regarding issues caused by third-party errors, including but not limited to the following circumstances:
I. Third-party logistics companies or delivery personnel causing damage to or loss of the merchandise during transit;
II. Logistics delays caused by weather conditions, sudden traffic control adjustments, or force majeure events by third-party logistics companies or delivery personnel, resulting in the recipient's inability to receive the merchandise on the specified date.

c. Regarding issues caused by other reasons, including but not limited to the following circumstances:
I. The recipient is unable to sign for or refuses to sign for the merchandise without a valid reason;
II. The recipient fails to appear at the delivery time or address designated by the customer;
III. The customer fails to successfully apply a valid discount code (if any) when placing the order; no retroactive discounts will be granted after the transaction is completed;
IV. Subsequent adjustments to product prices due to fluctuations in raw material costs driven by global supply conditions.

2. All preserved flower/handcrafted lighting products are immediately put into manual production by florists upon receiving the order, which generally takes 7-14 business days. In the event of force majeure events such as global logistics disruptions or supply chain delays, the production and delivery time may be slightly extended.

3. This return and exchange policy is strictly inapplicable to any customized floral gifts, custom-sized orders, or commercial cooperation projects.