Delivery Service
Local (Hong Kong) Delivery Service
Enjoy complimentary local delivery on orders of HK$500 or above (excluding remote areas and outlying islands). For purchases under HK$500, a standard delivery fee of HK$50 applies.
Delivery hours are Monday through Sunday, from 9:00 AM to 5:00 PM. You may specify your preferred delivery date at checkout. For specific time slot requests or next-day delivery, please contact us in advance. Additional surcharges may apply depending on availability.
International Express Delivery
Standard rates for international express delivery range from HK$199 to HK$399, with final shipping fees determined by destination, package volume, and weight. Overseas shipments are dispatched as parcels via BLÅMIÄO’s designated courier partners.
Alternative shipping arrangements may incur additional surcharges. Please feel free to contact our customer service team for inquiries.
Studio Pickup & SF Smart Locker
We offer two self-pickup options — Studio Pickup and SF Smart Locker — with no additional charge.
You are welcome to visit our studio for pickup anytime during operating hours without prior appointment. For SF Smart Locker pickup, simply enter the locker address and code as your shipping address to enjoy 24/7 self-service collection.
Local & Overseas Delivery Terms & Conditions:
1. Upon order confirmation by the system, a confirmation email will be issued immediately. Delivery will be arranged via courier or dedicated hand-delivery, depending on the region and item category.
2. Local delivery is generally completed within 7 to 14 business days following order confirmation (excluding remote areas and outlying islands). Dispatch can also be scheduled to match the specific date requested during checkout.
3. To change the delivery date or time, please notify us via email at info@blamiao.com at least 3 business days prior to the original delivery date. Notifications made with less than 3 business days' notice will incur an HK$200 service fee.
4. If an order cannot be delivered within 30 days due to special circumstances, we will contact the customer via phone or email to arrange cancellation and a full refund.
5. Delivery services may be delayed or suspended in the event of severe weather, severe flooding, road blockages, or road closures on the scheduled delivery day. We will notify customers via SMS or phone to reschedule delivery.
6. If delivery fails on the scheduled date due to an incomplete address or no answer at the door, the original delivery fee (if any) will not be refunded. Additional delivery charges may apply for re-delivery arrangements.
7. Remote areas and outlying islands include: Big Wave Bay Village, Cheung Chau, Lantau Island, Mui Wo, Pui O, Cheung Sha, Tong Fuk, Shui Hau, Shek Pik, Po Lin Monastery, Tai O, and any areas restricted to goods vehicles. For deliveries to these areas, please contact customer service prior to placing an order. Deliveries to hospitals are restricted to drop-off and collection at the main lobby only.
8. International shipping is managed by BLÅMIÄO’s designated third-party courier services. By completing a purchase, the customer agrees to allow the courier company to handle all shipping matters. BLÅMIÄO accepts no legal liability for courier transit processes, courier terms and conditions, or destination customs requirements.
9. International shipments are generally delivered within 15 to 30 business days from order confirmation, depending on the destination region and actual operational conditions.
10. International shipments may experience delays due to customs clearance procedures. Upon arrival at the destination, local customs will assess duties and taxes, which may require payment by the recipient. Please consult local authorities for specific details.
11. Customers using international delivery must verify local import regulations and prohibited items in advance. BLÅMIÄO accepts no responsibility and will not issue refunds if a package is confiscated by customs.
12. Once an international package has been dispatched, BLÅMIÄO is not responsible for any losses incurred due to loss, theft, package return, or incorrect address information.
13. All orders are subject to final confirmation based on actual product availability. If the ordered items or services cannot be provided, BLÅMIÄO reserves the right to decline the order and notify the customer of refund arrangements via phone or email. BLÅMIÄO reserves the absolute right to refuse delivery to any customer.